Our program is available to all customers who create an account on our new site.

If you had an account previously on our old site, every purchase made on our new site starting March 22nd, 2021 will count towards your reward points.

Sorry, you cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on March 22nd, 2021.

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the
expiration date of all unused points for 12 months from the month of the qualifying purchase. If the account does not have any qualifying purchase activity within a 12-month period, all points in the account will expire.

To view your current points, you can click on the “Rewards” tab on our website while logged in. You may also check your point balance by clicking on the Rewards icon in the bottom left hand corner of the page.

Points earned from purchases returned or cancelled will be deducted from your account.

Click the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Please try resetting your password by clicking “forgot password” on the sign-in page. We’ll send an email to the address on file prompting you to reset your password. If you still can’t sign-in, please contact us at help@knoursbeauty.com.

Please note that it may take up to 24 hours for points to appear in your account. If your balance is still incorrect after 24 hours, please contact us at help@knoursbeauty.com and we’ll sort it out for you.